Utility Billing Portal FAQs

When will the software implementation for the new Utility Billing software occur?  

The upgraded Utility Billing  program went live on September 25, 2023.  A video has been uploaded that shows citizens how to register and pay their utility bills.  Watch the video here.

Why is Utility Billing implementing new software?  

York County is modernizing our Utility Billing software because the previous software was over 30 years old.  The County chose Avenity UtilityOne software.  

What improvements does the new software offer?

The new software will be more user-friendly and intuitive.  Customers can view multiple utility accounts at the same time and view or download billing statements.  

When will the July - August invoice be mailed?  

Due to the software implementation schedule, which will occur in September, utility bills will be delayed approximately two weeks with an estimated mailing date of September 29.  

How long do I have to pay the invoice?  

Payment will be due thirty days after the day the bill was issued, which will be on or around October 30, 2023.  

I have a credit or zero balance.  Why am I receiving a bill?  

Everyone will receive a bill during the first billing cycle, regardless of your balance, because the statement will contain your new account number.  You need your new account number to log into the new portal.  Future invoices will not be mailed to customers with a credit or zero balance accounts.

How do I log into the Utility Billing Portal?  

Go to https://utility.yorkcounty.gov.  The first time you access the portal, you will need to register for a new account using the link provided on the main customer portal page. 

What can I do on the Utility Billing portal? 

The main customer portal page provides a general login or a quick payment option.  The quick payment option allows for payment by eCheck or credit card.  Please note, a convenience fee will be added to credit card transactions.

How can I sign up for SmartPay?  

After you register for a new customer portal and log in, you will need to add your utility account using your 7-digit account number and 5-digit Portal Access Code (Example: PAC-12345), which you can find on your bill. You will see a link to sign up for SmartPay on the main customer portal page.

If I was already signed up for SmartPay, will I need to sign up again?

No.  SmartPay customers will not be effected by the new software.  If you signed up for SmartPay before September 22nd, 2023, you do not need to take action.  

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