In May, York County launched an enhanced Customer Service Request Portal, making the customer service process more user-friendly and offering new online features. As an addition to the enhanced features, builders, contractors, and citizens will now be able to submit online payments for building permit fees. In addition to the ability to request inspections and track the status of the request, it will now be possible to make associated payments online. The portal operates more effectively on mobile devices and tablets as well, so having the ability to conduct these online transactions should provide a more efficient and user-friendly experience for all users.
Builders and contractors who have filed permits with the County previously should have already received instructions on how to request account setup for the portal. There will be a registration link provided online for those who did not receive the instructions. Accounts for builders and contractors should only be set up by one of those request methods.
The Customer Service Request Portal is available on all web pages of the departments of Public Works and Planning & Development Services. Direct access is available at www.yorkcounty.gov/requests.
Builders, contractors, and citizens with questions about the enhanced Customer Service Request Portal should contact Public Works at (757) 890-3750 or via email to firstname.lastname@example.org.