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1. How do I file a claim?

To file a claim, please contact Risk Management at 757-890-3734. You will need to provide details of the incident including how the damage occurred, date and time of the incident, and if possible, cost of repair. If you are reporting a vehicle accident, it is important to have the County’s vehicle information and the name of the employee driving the vehicle.

2. What happens after a claim is filed?

After you contact Risk Management to report a claim, a claim is filed with the County’s insurance carrier. Once the insurance claim is set up, the insurance adjuster will contact all parties involved to assist them in making a liability decision.

3. What do I do if I'm injured on the job and need to file a workers compensation claim?

If you become injured or ill on the job, you should immediately notify your immediate supervisor. He or she will then assist you with filling out the necessary paperwork. Once your paperwork is complete it should be sent to Risk Management. If your situation is an emergency, please seek medical treatment at the nearest emergency room or call 911.

4. How long does it take for the insurance carrier to contact me regarding my claim?

Usually it will take about 2 business days. If you do not hear from the County’s insurance carrier, please contact Risk Management for assistance.