FAQs • York County, VA • CivicEngage

What is compassionate billing?: Compassionate billing is intended to eliminate or minimize out-of-pocket expenses for ambulance transport services received by York County citizens and visitors. York County regards taxes paid by its residents as co-pays and/or deductibles for ambulance transport service, for all persons residing in York County households. Non-County residents will be assessed normal deductibles and co-pays in addition to the amount the insurance companies approve for payment. Uninsured or under-insured patients who demonstrate financial hardship will be eligible for a hardship waiver, sliding scale deductibles, or a payment plan that may require moderate payments with no interest or penalties.

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Fire & Life Safety - EMS Transport Cost Recovery

1. What is Emergency Medical Services (EMS) transport cost recovery?: Emergency Medical Services (EMS) transport cost recovery, sometimes referred to as an EMS transport fee, is the process of obtaining financial reimbursement for the cost of providing medically necessary ambulance transportation. Medicare, Medicaid, and the majority of private insurance policies allow for reimbursement for this service. The EMS transport cost recovery program is designed using compassionate billing practices to ensure that no one suffers financial hardship as a result of the program. There will be no charge for emergency medical care treatment if the patient is not transported.

2. What is compassionate billing?: Compassionate billing is intended to eliminate or minimize out-of-pocket expenses for ambulance transport services received by York County citizens and visitors. York County regards taxes paid by its residents as co-pays and/or deductibles for ambulance transport service, for all persons residing in York County households. Non-County residents will be assessed normal deductibles and co-pays in addition to the amount the insurance companies approve for payment. Uninsured or under-insured patients who demonstrate financial hardship will be eligible for a hardship waiver, sliding scale deductibles, or a payment plan that may require moderate payments with no interest or penalties.

3. What are the guiding principles of the York County EMS Transport Cost Recovery Program?: York County’s EMS transport cost recovery program will not impact access to the excellent EMS services available to the citizens, visitors and businesses in York County. Ability to pay will never be considered when providing emergency medical care treatment and transportation. The system of providing Emergency Medical Services in York County will remain caring, professional, and compassionate. No one will suffer financial hardship as a result of the EMS transport cost recovery program.

4. Who do I call if I have a question regarding billing or insurance coverage?: The billing company used by the County has customer service representatives to address your questions at 800-814-5339. If you are not satisfied with this response or wish to speak with someone locally, you can contact the York County Emergency Medical Services.

6. Who can I contact for additional information about the fees or the York County EMS transport cost recovery program?: The York County Department of Fire and Life Safety
P.O. Box 532
Yorktown, Virginia 23690-0532
Phone: 757-890-3600
Hours
Monday-Friday
8:15 a.m. to 5 p.m.

7. Can I be denied Emergency Medical Services because of a lack of insurance or an inability to pay?: No one will ever be denied Emergency Medical Services because of a lack of insurance or an inability to pay.