There are many reasons why your recycling may not have been collected. Some of the most likely reasons include:
- “Operator error” – occasionally a driver will not see or for whatever reason, will miss the container.
- Late set out – was your container out by 7:00 a.m.?
- Overfilled container – was the lid able to close?
- Container was blocked – ideally, there should be a 3’ clearance around the toter so that the automated arm can pick it up. Was there a car or other object blocking the truck?
Please call the Waste Management Center for additional information at 757-890-3780.