Utilities Operations

For Utility Billing, please call 757-890-3702
For Utilities/Sewer Emergencies, please call 757-890-3773
For Utilities Operations, please call 757-890-3750

Frying a Turkey for Thanksgiving?

Here are some tips that can help keep oils and grease out of the drain.

​Preventative Maintenance


Preventative Maintenance personnel is responsible for the following:
  • Cleaning of all manholes and mainlines in serviced areas, and cleaning the service lines when needed
  • All mainline and service line backups
  • Performing all pipe patch repairs (to include repairs to mainlines that do not require excavation)
  • Weekly pump station cleaning
  • Completing work orders for areas that require regular maintenance to avoid sewer backups

CCTV

The CCTV team televises the service areas to locate defects in the sewer systems that would disrupt service for citizens.  This includes obtaining all information for in-house repair, or contract to repair.

Utilities televises new construction projects as well prior to the County taking over the system.  They perform manhole inspections, and televise sewer lines from previous backups on mainline or service lines to determine cause.  CCTV also provides tap locations when necessary.

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CONSTRUCTION

Construction personnel performs daily repairs on County-owned sanitary sewer lines.  They are responsible for:

  • Installing County clean-outs where one may not exist
  • Resealing manholes to prevent infiltration
  • Installing grinder pumps for the operations of the mechanical systems

In addition, they also:

  • Install vacuum pots for mechanical systems
  • Install all taps for new construction
  • Perform all after-hours emergency repairs to gravity, vacuum, and force main sanitary sewer systems
  • Complete asphalt and concrete repairs
  • Install landscaping following repairs
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