Benefit Cost Savings

What will you do if you or a loved one needs immediate medical care? Most of us answer, "Go to the nearest emergency room (ER)."

But ER wait times are at an all-time high. So, unless it's a true emergency, you'll likely get quicker, quality medical care somewhere else,like urgent care centers, medical clinics or walk-in clinics. That's why it's important to know your ER alternatives now, before you need them. You can often get treated more quickly and pay much less than you would for emergency care. 
There are a variety of options when you need medical care quickly, but can't see your regular doctor. These clinics are usually open nights and weekends, and cost about the same as a doctor visit.

Before you go

Call and ask about their hours, services and whether they participate in our Cigna Open Access Plus network.
Remember the emergency room rule of thumb:
call 911 or go to the emergency room if you think you could put your health at serious risk by delaying care.

Types of Alternative Centers


Retail Health Clinic

A clinic staffed by health care professionals who give basic health care services to "walk-in" patients. Most often in a major pharmacy or retail store.

Urgent Care Center Without X-Ray

A doctor's office that doesn't require you to be an existing patient or have an appointment. Can handle routine care and common family illnesses.

Urgent Care Center With X-Ray

A group of doctors who treat conditions that should be looked at right away but aren't as severe as emergencies. These centers can often do X-rays, lab tests and stitches.

Urgent Care Assistance

For more information on urgent care centers, call the Customer Service number on the back of your card.

Visit the Cigna Website to find a list of urgent care centers near your home or work.