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Frequently Asked
Questions (FAQs)
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General Questions:
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How much does the plan cost?
Your prescription discount
card is provided to you free of charge by the County.
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Does everyone in my family need
an individual card?
No. Everyone in the family
may use the same card if desired.
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Can I use this card to get
discounts on my pet’s medications?
Yes, if your pet has been
prescribed a medication, you may receive a discount on the
medication by taking the prescription to a participating retail
pharmacy.
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I just received my card. Can I
use it right away?
Yes, just use your card to
start saving immediately. Present your prescription
discount card at a participating retail pharmacy when you fill
or refill your prescriptions.
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I’ve lost my card. How can I get
a replacement?
Please call toll free
1-877-321-2652.
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Can I use my card to get
discounts on over-the-counter products and nonprescription
medications?
Not usually.
However, discounts are available for many diabetic supplies.
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How is this prescription discount
program different from traditional prescription insurance?
This plan is not
insurance; it is a prescription discount program. The card
provides immediate discounts at the pharmacy. Upon presenting
your card to the pharmacist, you will pay the lower of a
discounted price or the pharmacy’s regular retail price. There
are no claim forms to fill out and no limit on the number of
times you can use the card. These discounts are available only
at participating retail pharmacies.
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Can I use my prescription
discount card with my current insurance benefit to reduce my
costs?
Your card cannot be used
in conjunction with other insurance. However, you are able to
use your card to purchase prescriptions that are not covered by
insurance plans.
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Pharmacy and Pricing Questions:
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Which pharmacies accept the
card?
The
prescription discount card is accepted at 57,000 retail
pharmacies nationwide, including many of the leading chains. Ask your local pharmacy if they participate,
visit
Caremark, or call toll free 1-877-321-2652.
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How much will I save?
While savings on each
prescription may vary, you can save an average of 20 percent off
of the pharmacy’s regular retail prices for prescription drugs. In addition, you may save even more by choosing from our list of
select medications. This list is comprised of products offering
additional savings.
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Will I always receive the lowest
price?
Yes. You will receive the
best price available to you through this program at the
pharmacy. On occasion, pharmacies will price a particular
medication lower than the discount rate provided by the card. If
that occurs, you will receive the lower price.
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Can I find out the discounted
price of my prescriptions before going to the pharmacy?
Because prices can vary by
location, only the actual pharmacy can tell you the exact
price of the prescription. However, you can look up an
estimated price for medications by visiting
Caremark, or
call toll free 1-877-321-2652.
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Why did the price of my
prescription change since the last time I purchased
the prescription?
Drug prices are different from
pharmacy to pharmacy. Even chains have different prices in their
stores depending on the population they are servicing.
Additionally, manufacturers’ drug prices change periodically.
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The brochure says I can save an
average of 20 percent on my prescription medication. Will I
save 20 percent on all my
medications?
Because a pharmacy's retail price or usual and customary charge
can differ greatly by
pharmacy, your exact percentage of savings may vary depending on
the prescription drug and the price you have paid before.
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About Specialty Pharmacy:
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What is specialty pharmacy and
what kinds of services do they offer?
Specialty pharmacy offers
delivery of injectable and select oral specialty medication and
supplies to the location of your choice. Services include
delivery notification and refill reminder calls to help you stay
on your treatment plan. You’ll also receive expert care
services including counseling, follow up care calls,
informative disease-related materials, and access to
health experts 24 hours a day, seven days a week.
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What drugs are offered through
specialty pharmacy?
Medications for a variety
of chronic conditions including multiple sclerosis, rheumatoid
arthritis, cystic fibrosis, hemophilia, infertility, immunologic
disorders, Crohn’s disease, Gaucher disease, pulmonary
hypertension, Fabry disease, MPS 1, blood dyscrasia, growth
hormone deficiency, respiratory syncytial virus, hepatitis C,
and more are available through specialty pharmacy.
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About the Caremark Mail Service
Program:
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What is Mail Service?
With the
Caremark Mail Service
program, you can purchase up to a 90-day supply of select
medications from the mail service pharmacy for a fixed price.
It’s easy to get started with mail service—just send in the mail
service order form, along with your original prescription, to Caremark. For a list of medications available through
Caremark and to
receive an order form visit the link to their website above or call toll free 1-877-321-2652.
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