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Sunday, July 23, 2017

Phone: 757-890-3600   TDD: 757-890-3621   

Head's Up


York County has a special program to provide emergency response personnel with the knowledge of pre-existing conditions or situations present at emergency scenes, i.e., individual confined to a wheelchair, etc., while en route to the scene. Providing them with this knowledge allows them to prepare for these conditions or situations and, if necessary, modify their plans to effect the most timely and positive outcome possible.

The program is called “Heads Up” to symbolize the effect the program has on emergency responders, causing them to be aware of the special conditions or situations to which they have been alerted.

The special conditions/situations are entered into the existing 9-1-1 Emergency Communications Computer Aided Dispatch (C.A.D.) System via a special computer software program. The information is entered into the database according to the specific address. When an emergency is called into the York County 9-1-1 Emergency Communications Center from/for that address, the C.A.D. program will alert telecommunicators that there is special information for that address. The telecommunicators will then advise the emergency responder of the “Heads Up” information over the two-way radio.

The “Heads Up” program targets certain individuals:

  • Individuals who are non-ambulatory (paralyzed, confined to beds, wheelchairs, or unable to walk without assistance)
  • Individuals who are sensory impaired
  • Individuals who are reliant on critical medical equipment (monitors, home dialysis units, etc.)
  • Individuals who are mentally impaired or easily confused and disoriented and who require supervision and/or special assistance
  • Individuals with special physical needs

The “Heads Up” program is available to all York County residents. Information can be placed in the “Heads Up” program by a citizen completing the attached form and returning it to the York, Poquoson and Williamsburg Emergency Communications Center. Please contact the York, Poquoson and Williamsburg Emergency Communications Centerat 890-3621, Monday-Friday, 8:15 a.m. - 5:00 p.m. if you have questions. And if you have an emergency, dial 9-1-1, 24 hours a day.

"Heads Up" Form

The "Heads Up" form may be filled out online, printed and mailed to:

York County Department of Fire and Life Safety
Attn: Heads Up Program
P.O. Box 532
Yorktown, Virginia 23690

or you may deliver the "Heads Up" form Monday - Friday 8:15 A.M. to 5:00 P.M., except holidays to Fire Administration (Public Safety Building) located at:

301 Goodwin Neck Road
Yorktown, Virginia 23692

and the forms will be forwarded to the York, Poquoson and Williamsburg Emergency Communications Center.